“The AI” gets talked about as if it were one thing on a relentless march to automation. But in reality, machine intelligences bring diverse knowledge into the decisions they inform; decisions that often need knowledge that only lives in people’s heads. Clark Bernier, Arkestro’s SVP Data, ML, and AI, takes you inside the framework Arkestro uses to decide where each kind of intelligence belongs. Every decision gets placed on two questions: how hard is its knowledge to bring to the decision, and how hard is it to write down ahead of time? The answers tell us which mechanism to build, from an ML model to an LLM or an agent, and where the real job is designing the interaction that draws out what only people know. He’ll walk through some of Arkestro’s flagship intelligence features, from smart baselines to suggested pricing in live negotiations, and how each balances these two sorts of knowledge in practice.